U. S. Coast Guard Pay & Personnel Center
Commanding Officer (Staff Symbol)
U.S. Coast Guard
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591
For E-Gov Travel Sys (ETS) Call the
hotline: 1-866-800-USCG (8724)
Customer Care - PPC-DG-CustomerCare@uscg.mil
Web Content Manager - PPC-SMB-PPC-PD@uscg.mil
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April 28, 2022
PSI & PA Units Contact List
The PSI & PA Units spreadsheet(25 April 2022) (CG Portal Link) provides contact information for SPOs and unit P&A offices that have completed the PSI transition. The spreadsheet can be sorted and filtered by; PSI/P&A Unit Name, Department Name, SPO, or PSI status. The 3rd tab provides the mailing address, the email address, and a point of contact
March 24, 2022
Personnel Support Initiative (PSI) Implementation Continues
Colleagues, the Personnel Support Initiative (PSI) is preparing to start Phase Two of implementation. Starting in AY22, the remaining Base Personnel Support Departments, Districts, Sectors, and Air Stations will transition. This Flag Voice is an update on the progress made in Phase One, and the way ahead.
Feb. 16, 2022
Guidance for DA Orders Completion During FSMS
ALCGPSC message 027/22 provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in the Fiscal Year 2022 (FY22). P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, including completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff.
Jan. 11, 2022
Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration
Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402 is a first step towards establishing doctrine and standards for military workforce pay, personnel, and administration, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). It states guiding principles of Customer Service, Empowerment, and Accountability that describe what success looks like, and sets standards for accuracy, timeliness, availability, responsiveness, transparency in tracking, and training.
Sept. 15, 2021
WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.
Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.
May 10, 2021
May 2021 Military Payroll Processing Schedule
May 2021 AD Payroll Processing Schedule is as follows.
April 8, 2021
Servicing Personnel Office Contact List Update
Mailing address change for Base National Capital Region
April 1, 2021
PPC Customer Newsletter / Servicing Personnel Office Newsletter
Issue 03/21 (March) of the PPC Customer Newsletter is now available.
Feb. 2, 2021
Issue 01/21 (January) of the PPC Customer Newsletter is now available.
Sept. 8, 2020
Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed
The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).
Aug. 28, 2020
Family Separation Allowance for Housing (FSH) Policy Clarification
The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country.
April 22, 2020
Email Address Change for Base Detachment St. Louis SPO
April 10, 2020
New Military Records SPO Support Email Address
The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.
Dec. 2, 2019
PPC Customer/SPO Newsletter
The November issue of our newsletter is now online. The newsletter contains articles and messages posted to the PPC website during the month - an "In case you missed it" summary.
Oct. 1, 2019
Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update
Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.