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U. S. Coast Guard Pay & Personnel Center

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PPC Telephone System Outage

We are experiencing intermittent issues with our telephone system. If you call and immediately receive a busy signal, contact us by e-mail to PPC-DG-CustomerCare@uscg.mil.

Direct-Access Planned Maintenance Outage

Direct Access will not be available from Monday, December 19, 2022 at 23:01 (CST ) until Tuesday, January 3, 2022, at 22:59 (CST). This outage is necessary to ensure members' pay and benefits are updated to reflect the 2023 pay rates and other regulatory changes, which include COLA, BAH, and tax rates. See ALCOAST 455/22 for more information.

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E-Mail News Updates

Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(785) 339-2200
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Pay & Personnel News Updates from our Branches
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Tag: SPONOTE

Sept. 19, 2022

Competencies, Qualifications, and Tools for Military Workforce Pay, Personnel, and Administration

This message announces performance support measures for personnel performing military workforce pay, personnel, and administration tasks, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). The competencies, qualifications, and tools outlined here apply to all personnel at Personnel and Administration (P&A) Offices and Servicing Pay Offices (SPOs), and are designed to support doctrine and standards established Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402

April 28, 2022

PSI & PA Units Contact List

The PSI & PA Units spreadsheet​(25 April 2022) (CG Portal Link) provides contact information for SPOs and unit P&A offices that have completed the PSI transition. The spreadsheet can be sorted and filtered by; PSI/P&A Unit Name, Department Name, SPO, or PSI status. The 3rd tab provides the mailing address, the email address, and a point of contact

March 24, 2022

Personnel Support Initiative (PSI) Implementation Continues

Colleagues, the Personnel Support Initiative (PSI) is preparing to start Phase Two of implementation.  Starting in AY22, the remaining Base Personnel Support Departments, Districts, Sectors, and Air Stations will transition.  This Flag Voice is an update on the progress made in Phase One, and the way ahead.

Feb. 16, 2022

Guidance for DA Orders Completion During FSMS

​ALCGPSC message 027/22​ provides an update for processing permanent change of station (PCS) orders for members who executed a PCS in the Fiscal Year 2022 (FY22). P&A offices in coordination with SPOs will have until close of business 17 Feb 2022 to complete all necessary administrative and payroll transactions associated with reporting members in from PCS, including completion of supporting actions for member pay and entitlements. Limited time exists to complete P&A and SPO actions and PPC ticket resolution prior to the SPO payroll cutoff.​

Jan. 11, 2022

Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration

​Interim Technical Authority Guidance for Military Workforce Pay, Personnel, and Administration, PSCNOTE 5402 is a first step towards establishing doctrine and standards for military workforce pay, personnel, and administration, a key deliverable for the Deputy Commandant for Mission Support-led Personnel Support Initiative (PSI). It states guiding principles of Customer Service, Empowerment, and Accountability that describe what success looks like, and sets standards for accuracy, timeliness, availability, responsiveness, transparency in tracking, and training.

Sept. 15, 2021

WEBNOW-Electronically Imaged Record Viewing Slated for Upgrade 16/17 September.

Effective September 17, 2021, WebNow will be upgraded to "Perceptive Experience". This upgrade only impacts the “view only” or web version – which is currently called WebNow, but is being upgraded to “Perceptive Experience”. New user access requests do not need to be completed. Users who previously logged into the WebNow link will now log into the Perceptive Experience URL using their old WebNow user ID and PW. This upgrade does not impact Perceptive Content, which is used for uploading documents. The SPO Access to the Electronically Imaged PDR (EI‑PDR) user guide has been updated to reflect the upgrade. The URL for Perceptive Experience is https://imgprd01.direct-access.uscg.mil/experience. They system cannot be accessed outside of the Coast Guard network using the URL. The URL is not needed when accessing Perceptive Experience via Direct-Access.

Sept. 8, 2020

Servicing Personnel Office Consolidation Update: SFO Galveston SPO Closed

The SPO located at SFO Galveston (008282) has been disestablished in DA. All records previously serviced by the SPO at SFO Galveston have been moved to Base NOLA SPO (042311).

Aug. 28, 2020

Family Separation Allowance for Housing (FSH) Policy Clarification

​The Office of the Assistant Secretary of Defense for Military Compensation Policy issued a memo on 12 August 2020 which clarifies the policy on entitlement to FSH when dependents are temporarily (e.g. Delay in processing visas by the host country due to COVID-19) prevented from accompanying the member with a PCS to a foreign country​.

April 22, 2020

Servicing Personnel Office Contact List Update

Email Address Change for Base Detachment St. Louis SPO

April 10, 2020

New Military Records SPO Support Email Address

The Military Record Section has transitioned from Public Folders to the Shared Mailbox platform and will no longer utilize the Public Folder functions in Outlook.

Oct. 1, 2019

Personnel and Pay Procedures Manual, PPCINST M1000.2 (series), Update

Personnel & Pay Procedures Manual, PPCINST M1000.2 (series), Chapter 11 (TTP Format), Governance - Audits and Reports, posted.

Aug. 7, 2019

Known Issue: Marital Status and Rehires

​We've added a known issue to the Marital Status topic in DA Knowledge Base.

May 6, 2019

Direct Access Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure

Known Issue: Coast Guard Standard Meal Rate (CGSMR) Auto-Start failure. If a member reports in TEMDU first and then to the cutter CGSMR doesn’t auto start and needs to be manually started via meal rate request

Dec. 14, 2018

Reminder for SPOs: Changing State Taxes

When changing a member's state income tax withholding, always insert a new row from the Federal Tax Data tab. This is counter-intuitive given there's a separate State Tax Data tab but that's how it works.

Oct. 19, 2018

Managing your life insurance elections online

Recognizing the need to automate Servicemembers’ Group Life Insurance (SGLI) elections and eliminate the current paper-based system, the Department of Veterans Affairs and the Department of Defense embarked on a project to build a system capable of allowing members to electronically manage life insurance coverage. Known as the SGLI Online Enrollment System (SOES), the web-based application incorporates the functionality of the form SGLV 8286 (SGLI election and certificate) and form SGLV 8286A (spouse coverage election and certificate). The Coast Guard joins the Army, Navy, Air Force and Marine Corps in using the new system.

Sept. 28, 2018

E-Mail ALSPO G/18; SGLI Online Enrollment System (SOES)

​E-Mail ALSPO message G/18 provides Servicing Personnel Offices with information and procedures for implementation of the Servicemembers' Group Life Insurance (SGLI) Online Enrollment System (SOES).

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