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USCG Pay & Personnel Center             

DIRECT ACCESS 

Direct Access is limited access only due to unscheduled maintenance.

We will update this message when we receive additional information.

The Pay and Personnel Center (PPC) Customer Care Branch is receiving a high volume of phone calls and email inquiries from customers indicating Direct Access is down, timing out, or not accessible. If you or your members are experiencing any of the below error codes, please submit your concerns to C5ISC via CGFIXIT Ticket with a screenshot of the error code along with the IP Address you are attempting to log into DA from. PPC is unable to resolve Direct Access connectivity and system issues.

Errors identified:

  • Spinning circle
  • DA Link is timing out
  • 404 Error code
  • Authorization Error – Contact your Security Administrator
  • Hmmm… Can’t reach this page

PASSWORD RESET

The password reset function in Direct Access doesn’t function as designed. The loss of functionality is a result of Direct Access’s migration to a cloud provider’s servers.  We apologize for the inconvenience. Unfortunately, the Pay and Personnel Center (PPC) does not have oversight of Direct Access functionality. PPC has made the C5I Service Center aware of the degradation in password reset functionality.  The C5I Service Center is working diligently to correct this issue. Please submit a trouble ticket for a password reset to ppc-dg-customercare@uscg.mil

If your email address is NOT present or is incorrect, you will not be able to use the self-service password reset feature. Your business email address in DIRECT ACCESS must be added to the system or corrected.  Active duty and Reserve members must contact your P&A office or Servicing Pay Office (SPO) for assistance to update. 

Please note: Customer Care will no longer send password resets for active/reserve military members or civilian employees to personal email addresses. All password resets will be sent to USCG.MIL email addresses only. Do not submit multiple requests.  Please allow 5 days upon submission for response. 

Guide: Passwords and Set up/Update Security Questions

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

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Mailing Address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
0730-1600 (Central time) M-F

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Results:
Tag: CWO

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Jan. 21, 2025

ALCGPSC 013/25 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERS

R 211332Z JAN 25 MID180001564204UALCGPSC 013/25SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD PERSONAL DATA EXTRACTS AND PROFILE LETTERSA. ALCGPSC 150/24B. ACTIVE DUTY CWO APPOINTMENT GUIDE1. Personal Data Extracts (PDE): In accordance with Ref A, PDEs are available for viewing in Direct Access (DA) for PY25 Active Duty CWO Appointment Board

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Jan. 16, 2025

ALCGPSC 006/25 SUBJ: PY25 ACTIVE DUTY CHIEF WARRANT OFFICER SELECTION BOARD RESULTS

The Commandant has approved the report of the selection board convened on 30 September 2024, recommending chief warrant officers for promotion to the next higher warrant officer grade, subject to appointment of the President. Officers selected are listed below in ADPL precedence order:Please see full message: ALCGPSC 006/25

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Dec. 2, 2024

ALCGPSC 160/24 SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

R 271850Z NOV 24 MID120001588157UALCGPSC 160/24SUBJ: REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADEA. ALCGPSC 082/24B. Officer Accessions, Evaluations, and Promotions, COMDTINST M1000.3AC. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2C1. Service need necessitated review of the cutoffs established for the 2024 Warrant Officer

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Nov. 19, 2024

ALCGPSC 150/24 SUBJ: PY25 ACTIVE DUTY CWO APPOINTMENT BOARD TIMELINES

ALCGPSC 150/24This message announces the schedule and requirements for the PY25 CWO Appointment Board. Per REF (A), the CWO Appointment Board will convene on 7 APR 2025. Members will only be allowed to compete for one specialty. It is expected that candidates read this entire message thoroughly, use the above references to assist with application

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Sept. 6, 2024

ALCOAST 348/24 - CHIEF WARRANT OFFICER PROFESSIONAL DEVELOPMENT COURSE

This ALCOAST repromulgates information originally published in REF (A) and provides an update to the Chief Warrant Officer Professional Development (CWOPD) course requirement. This ALCOAST applies to both Regular and Reserve CWOs. ALCOAST 348/24

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June 14, 2024

ALCGPSC 082/24 - PY24 ACTIVE DUTY CHIEF WARRANT OFFICER (CWO) APPOINTMENT BOARD RESULTS

The Commandant has approved the report of the Chief Warrant Officer (CWO) Appointment Board which convened on 1 April 2024. The appointment eligibility list and respective cuts are effective 1 June 2025 through 31 May 2026, pending Secretary’s approval. It should be noted that if the previous year's list for a specific specialty has been exhausted,

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May 20, 2024

ALCGOFF 036/24 - CWO SERVICE BEYOND 30 YEARS

IAW Ref A, Article 1.c.6.b.1., the Coast Guard has the authority to extend the service of a Chief Warrant Officer (CWO) on active duty beyond their mandatory 30-year retirement date.ALCGOFF 036/24

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April 23, 2024

ALCGPSC 064/24 - REVISED CUTOFFS FOR APPOINTMENT TO WARRANT GRADE

Service need necessitated review of the 2023 Warrant Officer Accession Plan. As a result, the cutoffs established in Ref A are revised as follows: ALCGPSC 064/24

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Feb. 26, 2024

ALCGPSC 028/24 PY24 ADPL CWO APPOINTMENT BOARD PRE-BOARD ELIGIBILITY LIST AND PACKAGE SUBMISSION GUIDANCE

The following list, sorted alphabetically by specialty, constitutes the primary and alternate candidates for the Chief Warrant Officer Appointment Board convening 1 APR 2024:ALCGPSC 028/24


The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. DoD websites use the WCAG 2.0 AA accessibility standard.

For persons with disabilities experiencing difficulties accessing content on a particular website, please use the form DoD Section 508 Form.  In this form, please indicate the nature of your accessibility issue/problem and your contact information so we can address your issue or question. If your issue involves log in access, password recovery, or other technical issues, contact the administrator for the website in question, or your local helpdesk.