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Subscribers to this list will receive notices and information on Coast Guard military pay and personnel policy and procedures. Subscribers will also be notified when active duty and reserve payslips are posted and of both scheduled and unscheduled outages affecting the Direct Access personnel system or the TPAX travel claim liquidation system. Additionally, subscribers will be updated when important information is posted to the Pay and Personnel Center's internet site.

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

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(866) 772-8724
(785) 339-2200

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PPC-DG-CustomerCare@uscg.mil

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https://webtpax.osc.uscg.mil/ (copy and paste into address bar, must be on a CG Workstation. Web-Tpax cannot be accessed via the internet)

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PPC Call Center Phone Contact Update

Effective Monday, 11 May 2020, PPC's Call Center will resume taking live phone calls.  

The phone number for PPC Customer Care is 1-866-772-8724 and the hours of operation are 0700 - 1600 Central Time.

All customers are encouraged to submit trouble tickets through electronic means, if possible. You can submit a trouble ticket by emailing PPC-DG-CustomerCare@uscg.mil. For those with CG Portal access, you can submit the online trouble ticket form found at https://cg.portal.uscg.mil/units/ppc/SitePages/Contact Us.aspx. Thank you!

Pay & Personnel News Updates from our Branches

Results:
Tag: Taxes

April 3, 2020

Retirees/Annuitants/FSPA Payees Change your Federal Income Tax Withholding or Additional Withholding: 

Do not use IRS W-4P (Withholding Certificate for Pension or Annuity Payments). Direct Access is configured to withhold federal income tax based on the information from the IRS W-4. Beginning on April 1, 2020, if you provide your information on a W-4P form, you will be asked to complete a W-4 instead so that the system will be able to recognize your request

Jan. 24, 2020

Coast Guard Support Offers Online Tax Filing & Consultation

Coast Guard personnel, employees, and their dependent family members my file their federal and state taxes online for free.

Jan. 22, 2020

2019 Tax Statements (IRS Forms W-2, 1099R, and 1095)

Year-End Tax forms are now available via Direct-Access Self-Service.

Nov. 14, 2019

Important Notice to Members Who Are Maryland Residents

Did you know that federal and Maryland earned income tax credits are available to certain low-income individuals and families? These credits can reduce the amount of income tax you owe or increase your income tax refund; and, you may qualify to receive some of these credits even if you did not earn enough income to be required to file a tax return.

Aug. 20, 2019

Wisconsin Withholding Tax Rates Unchanged but Tax Rates Reduced

The individual income tax rates for taxable years 2019 and 2020 will be reduced as explained in Wisconsin Tax Bulletin 206. However, the current withholding tax rates will continue for 2019 and 2020. The withholding rates are available in Publication W-166, Withholding Tax Guide, for payroll periods beginning on or after April 1, 2014.

May 3, 2019

The Tax Cuts and Jobs Act Changed the Way Tax is Calculated.

The IRS encourages everyone to perform a “paycheck checkup” to see if you have the right amount of tax withheld for your personal situation.

April 24, 2019

Maine Releases New State Income Tax Withholding Certificate

Maine has updated Form W-4ME, Employee’s Withholding Allowance Certificate. If you are a resident of Maine you should complete the new form and, if needed, update your state income withholding allowances via Direct Access Self Service as soon as possible.

Feb. 21, 2019

Servicemembers Civil Relief Act (SCRA) Changes for Spouses of Military Personnel

The Servicemembers Civil Relief Act (SCRA) now offers spouses of servicemembers the option of electing to use the same residence as the servicemember for purposes of taxation under certain circumstances.

Jan. 24, 2019

New Idaho W-4 helps taxpayers estimate paycheck withholding

The Form ID W-4 is here! This first-ever Idaho W-4 form is a new and improved tool to help make the payroll withholding process simpler, easier and specific to Idaho tax law. The Idaho-specific W-4 form is on our website at tax.idaho.gov/w4form.

Dec. 14, 2018

Reminder for SPOs: Changing State Taxes

When changing a member's state income tax withholding, always insert a new row from the Federal Tax Data tab. This is counter-intuitive given there's a separate State Tax Data tab but that's how it works.

Jan. 31, 2018

Special Income Tax Withholding Requirements for Commonwealth of Northern Mariana Islands and Puerto Rico

Residents of The Commonwealth of Northern Mariana Islands or Puerto Rico do not have Federal Income Tax Withheld.

March 15, 2017

Combat Tax Exclusion - Known Issue with PCS Departure Stop and Retroactive Transactions

There is a Direct Access Known Issue with Combat Tax Exclusion

March 15, 2017

State/Federal Income Tax Withholding for Residents of Puerto Rico or Northern Mariana Islands

There are special income tax withholding requirements for certain federal agencies that have employees who work in the Commonwealth of the Northern Mariana Islands (CNMI) or Puerto Rico.