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USCG Pay & Personnel Center             

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

SATO CUSTOMER SERVICE

PPC is aware of the extended wait times with SATO customer service and other SATO customer service concerns. PPC is working with GSA to find solutions to address these issues, as we understand these problems affect members performing Coast Guard missions. PPC will continue to share these concerns and work with GSA and SATO until we have a solution that is better suited to assist our agency and its members.

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Mailing address:

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U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

PPC-DG-CustomerCare@uscg.mil

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Pay & Personnel News Updates from our Branches

ALCGFINANCE SUBJ: FY24 RESERVE ORDER GUIDANCE

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ROUTINE

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SUBJ: FY24 RESERVE ORDER GUIDANCE

1. This guidance applies to reserve orders starting in early FY24.

2. Short Term ADOS-AC orders, non-contingency related.
a. The funding unit shall provide the FY24 Project, Task, Org,
and Expenditure Types (POET) for orders to the order issuing
staff to place on the Direct Access Reserve Order. There is no
ability to obligate FY24 funding in FSMS prior to 01 OCT 23, so
the obligating document number should be left blank on the orders.
Within Direct Access, the orders will return an invalid response
on the accounting elements when the resubmit button is used, but
the order may be approved and placed into an Authorized, Ready,
and an En route status upon reporting. The Enroute status will
start the member's active duty pay. None of the following
accounting transactions will impact the pay of our members.
b. The funding unit is responsible for generating FSMS
obligations as soon as FY24 funding is available for obligation
at the local level. The funding unit is responsible for
providing the obligation document number to the order issuing
staff (DXR, PAC-13, or DOL-1 as appropriate).
c. The order issuing staff is responsible for entering the
funding document number on the existing orders within Direct
Access, ensuring that all accounting elements (document number
and POET) align with the FSMS obligation. The complete
obligation information, including obligation document number
and POET must be updated on the orders in Direct Access and
saved. The order issuing staff should use the Resubmit button
to call FSMS for POET validation. Errors in accounting
information will generate errors in the file load into FSMS
and will be returned to the originators for corrections.

3. Contingency Orders
a. Direct Access will apply FY24 accounting to contingency
orders that cross the fiscal year.

4. Long Term ADOS-AC orders
a. Requesters must work through their Cap Manager, noted in
ALCOAST 229-23.  The Cap Manager will request a new Long
Term ADOS position through CG-832.  No accounting will be
present on the Long Term ADOS orders.  Members will be paid
from the Military Pay account associated with the Long Term
ADOS position.  The requestor, through the Cap Manager,
will provide a FY24 POET that will be used to refund the
Military Pay account for all personnel related expenses,
to be collected after full budget distribution.

5. Active Duty for Training (ADT-AT, ADT-OTD, and IADT) and
Short Term ADOS-RC orders.
a. Prior to orders authorization, the Servicing District
(dxr) and PAC-13 shall validate the Funding Department ID and
associated FY24 POET on the funding tab for the orders.  There
is no ability to obligate FY24 funding in FSMS prior to
01 OCT 23, so the Cost Total fields in Direct Access for pay and
FICA should be entered as zero.  The Funds Check Status
and Obligation Status will display 'New', but the orders may be
approved and placed into an Authorized, Ready, and an En route
status upon reporting.  Placement of the orders in an En route
status will start the member's active duty pay.
b. If travel is required, travel must be initiated in ETS and the
Travel line on the DA orders shall not be obligated. If travel is
Initiated in ETS, the DA order notes shall include the POET
information to be used for ETS created travel.  Additional travel
guidance is located in ALCGFINANCE 029-23.
c. The Servicing District (dxr) and PAC-13 are responsible for
tracking their preliminary obligations and must update the pay
and FICA Cost Total fields with accurate cost estimates
immediately upon funding availability. Upon funding availability,
the Servicing District (dxr) and PAC-13 shall enter the pay and
FICA cost estimates on the funding tab and use the resubmit
order button to obligate the funds in FSMS.

6. Medical Hold and Active Duty for Health Care (ADHC) orders.
a. Upon PSC-RPM-3 approval of Reserve Incapacitation Benefits
(RIB) for Medical Hold and ADHC orders, the servicing District
(dxr), PAC-13, and DOL-1 (as appropriate) should reach out to
the funding unit for FY24 POET information. The obligating
document number should be left blank on the orders. The order
may be approved and placed into an Authorized, Ready, and an
Enroute status upon reporting. The Enroute status will start
the member's active duty pay and medical benefit. None of the
following accounting transactions will impact the pay of our
members.
b. The funding unit is responsible for generating FSMS
obligations as soon as FY24 funding is available for obligation
at the local level. The funding unit is responsible for providing
the obligation document number to the order issuing staff (DXR,
PAC-13, or DOL-1 as appropriate).
c. The order issuing staff is responsible to enter the funding
document number into the existing orders within Direct Access,
ensuring that all accounting elements (document number and POET)
align with the FSMS obligation. The complete obligation
information, including obligation document number and POET must
be updated on the orders in Direct Access and saved. The order
issuing staff should use the Resubmit button to call FSMS
for POET validation. Errors in accounting information will
generate errors in the file load into FSMS and will be returned
to the originators for corrections.
d. For subsequent periods of Reserve incapacitation benefits
approved by PSC-RPM-3, each subsequent approval requires an
updated cost estimate be provided to the funding unit for the
new, additional duration of the order to ensure appropriate
funding obligations are made in FSMS.

7. Questions on this policy should be directed to Mr. Monty
Holcombe, CG-832.  Questions on Reserve funded orders should
Be directed to CDR Alisa Harkins, CG-R82

8. CAPT W.A. Budovec, Office of Resource Management (CG-83) sends.

9. Internet release authorized.