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USCG Pay & Personnel Center             

DIRECT ACCESS CHALLENGES

Our Pay and Personnel Center team members are users of Direct Access –just like you– and are similarly impacted by challenges with the system.  Though the Pay and Personnel Center does not own or control repairs to Direct Access, we continue to advocate with the Program Office to prioritize repairs and the C5I Service Center to conduct those repairs.  We appreciate your patience and grace during this time period.

In essence, Direct Access is our ship . . . and our ship is damaged and undergoing depot-level repairs.  The crew at the Pay and Personnel Center are just as eager for Direct Access to come back to fully mission capable, so we can better serve our Coast Guard families.

Note: The issue which was preventing the issuance of PCS orders and entitlements has been resolved.  If you continue to experience issues with your PCS orders or entitlements, the Pay and Personnel Center PCS Assist Team is standing by to assist (844-727-2022, PCSAssist@uscg.mil).

RETIRED PAY

At present, for temporary, permanent, VA offset, AEW’s, CRDP, and CRSC disability, we are encountering a processing delay due to systematic issues and a shortage of personnel. You remain our primary concern. We want to assure you that we are fully committed to resolving these issues promptly and handling your cases with utmost proficiency.

SATO CUSTOMER SERVICE

PPC is aware of the extended wait times with SATO customer service and other SATO customer service concerns. PPC is working with GSA to find solutions to address these issues, as we understand these problems affect members performing Coast Guard missions. PPC will continue to share these concerns and work with GSA and SATO until we have a solution that is better suited to assist our agency and its members.

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Contact Us

Mailing address:

Commanding Officer (Staff Symbol)
U.S. Coast Guard 
Pay & Personnel Center
444 S. E. Quincy St.
Topeka, KS 66683-3591

Telephone

(866) 772-8724
 

E-Mail

PPC-DG-CustomerCare@uscg.mil

Web Content Manager 

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Pay & Personnel News Updates from our Branches

ALCGRSV 002/24 SUBJ: ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 2-24

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ALCGRSV 002/24
SUBJ: ENLISTED RESERVE ADVANCEMENT ANNOUNCEMENT (ERAA) NO. 2-24
A. Enlistments, Evaluations, and Advancements, COMDTINST M1000.2 (series)
B. Reserve Policy Manual, COMDTINST M1001.28 (series)
C. Body Composition Standards Program, COMDTINST 1020.8 (series)
1. The following personnel may be advanced to the rating/paygrade indicated
effective 1 February 2024 provided the requirements of Refs A-C are met:
Rank  Name                       DEPTID   SPOID
BM1   Nickole Dean               038652   042191
CMSC  Gerald Singleterry         049082   042822
CMSC  Omer Odabas                049082   042822
DC1   Jaquob Henry               044220   038079
DC2   Brian Kozaczek             044182   045431
ETC   Christopher Janisko        044191   041675
HS2   Glisten Chorath            048836   042311
HS2   Daniel Gonzalez Respeto    041685   041675
IV1   Douglass Adams             004760   042822
MEC   Mark Camacho               007423   049628
ME1   Donald Surber              038663   042632
ME1   Ryan Marten                038643   042311
ME1   James Nugent               006796   042822
ME2   Jason Smith                000251   002420
ME2   Gregory Leger              007290   045431
ME2   Michael Rushok             038653   042191
ME2   James Donnellan            038650   042191
SK1   Marguerite Gore            007480   045431
SK1   Mercedes Derr              038220   042030
SK2   Steven Scally              038638   041675
2. The Commanding Officer's (COs) recommendation for advancement (Ready)
must be maintained for the period from recommendation to advancement. In
addition, E-7, E-8, and E-9 candidates must not have an unsatisfactory
conduct mark on an enlisted evaluation for 24 months prior to the terminal
eligibility date. Personnel failing to maintain the CO's recommendation
(Ready) for this period shall be invalidated from the Reserve Service Wide
Exam (RSWE) and Reserve Master Chief Advancement Panel (R-MCAP) in which
they participated. Personnel who have been invalidated must be recommended
and qualify again through a new RSWE or R-MCAP competition.
3. COs shall immediately notify those members eligible for advancement and
take the appropriate administrative action. COs may withhold or cancel
advancements of ineligible personnel IAW Ref B and Art. 3.A.1 of Ref C.
When an advancement is withheld or cancelled, the COs shall immediately
notify Pay & Personnel Center (ADV) by email via AOIX at CMD-SMB-CG-PPC
and info CMD-SMB-CG-PSC. Please note C2OIX does not transfer to AOIX.
4. Per Article 3.A.10 of Ref A, personnel in certain ratings must meet
security clearance requirements for advancement.
5. COs shall ensure personnel advancing to pay grades E-7 thru E-9
obligate required service prior to advancement per Article 3.A.21.c
of Ref A.
6. The rank order number for each individual identified for advancement in
the ERAA is no longer indicated. The RSWE Advancement Eligibility List
containing the original rank order number may be found at the Pay and
Personnel Center (PPC) SharePoint site: https://uscg.sharepoint-mil.us/
sites/ppc/SitePages/PPC%20Advancements%20Service%20Validation%20and%
20Data%20Corrections.aspx but is subject to change. This ERAA, to include
unit designations, will be made available at the above PPC SharePoint
site.
7. Upon approved advancement, members are authorized to update their
rank as it appears in the Global Address List (GAL) from the Self-Service
portal at https://edms.uscg.mil/SelfService. This can be done as a
standard user without requiring admin-privileges. Rank updates do not
require a call to CGFIXIT or submission of a CGFIXIT Ticket. A self-help
tech-tip guide on how to update your rank in the GAL may be found at the
following SharePoint site: https://uscg.sharepoint-mil.us/sites/
C5IKnowledge/UserTechTips/SitePages/How-to-change-your-rank-in.aspx.
8. POC for this message is CWO3 Arnold Z. Uhrina, email:
Arnold.Z.Uhrina@uscg.mil, phone: 202-795-6514.
9. CAPT T. E. Fryar, Chief, CG PSC-RPM, sends.
10. Internet release authorized.